Shipping and Return Policy | Lohitha

Introduction

Welcome to Lohitha!
We are committed to providing a smooth, transparent, and trustworthy shopping experience for all our customers. This Shipping and Return Policy outlines how we handle order processing, shipping, delivery timelines, returns, refunds, and exchanges.

Please read this policy carefully to understand your rights and our obligations.

Shipping Policy

1. Order Processing

Order Confirmation: Once you place an order on our website, you will receive an order confirmation email immediately.
Processing Time: All orders are processed within 1–2 business days (excluding weekends and public holidays).
Order Updates: You will receive a notification when your order has been shipped, along with tracking details.

Note: During peak seasons (festivals, sales events), processing times may extend by 1–2 additional business days.

2. Shipping Methods and Carriers

Lohitha partners with reliable shipping carriers like Delhivery, Blue Dart, DTDC, and India Post to ensure prompt deliveries.

Shipping options available at checkout:

Standard Shipping (5–7 business days)
Express Shipping (2–4 business days)

We currently ship across India and plan to expand internationally soon!

3. Shipping Charges

Orders above ₹999: Free Standard Shipping.
Orders below ₹999: A flat shipping rate of ₹79 will be applied.
Express Shipping: An additional ₹150 will be charged (optional upgrade at checkout).

Shipping costs will be clearly mentioned before you complete your purchase.

4. Delivery Time Estimates

LocationStandard Delivery TimeExpress Delivery Time

Metro Cities3–5 business days1–2 business days

Non-Metro Cities5–7 business days2–4 business days

Remote Areas7–10 business daysNot available

Important: Delivery timelines are estimates. Unexpected delays due to weather, courier issues, or natural disasters are rare but possible.

5. Tracking Your Order

After your order is shipped, you’ll receive a tracking number via email or SMS.
You can track your shipment status by:

Visiting our "Track Your Order" page
Clicking the tracking link sent to you
Contacting our Customer Support team for assistance

6. Undeliverable Packages

If the courier service is unable to deliver your package due to an incorrect address or unavailability, your order may be:

Returned to our warehouse
Re-shipped after address confirmation (additional shipping charges may apply)

Please double-check your shipping address when placing the order!

Return and Refund Policy

At Lohitha, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer hassle-free returns and refunds under specific conditions.

1. Return Eligibility

You may return a product if:

It is damaged or defective at the time of delivery.
You received the wrong product.
The product has quality issues as proven with photos/videos.

Conditions for Return:

Item must be unused, unwashed, and in its original packaging.
A return request must be raised within 7 days of delivery.
Proof of purchase (order number or receipt) is required.

2. Items Not Eligible for Return

We do not accept returns for:

Products that have been used, worn, or washed.
Items damaged due to customer mishandling.
Perishable goods (like certain organic foods) unless they are defective or damaged.
Customized or personalized orders.

Please read product descriptions carefully before purchasing.

3. How to Initiate a Return

Step-by-step guide:

Email us at support@lohitha.in within 7 days of receiving the order.
Mention your order number and reason for return.
Attach clear photographs of the product (if damaged or wrong item).
Our Customer Support will verify and guide you through the return process.
Pack the product securely and hand it over to the courier assigned by us.

Note: Self-shipped returns without prior confirmation may not be accepted.

4. Return Shipping Charges

If the error is on Lohitha's side (wrong/damaged product): Return shipping is FREE.
If returning for personal reasons (no longer want the product): Return shipping charges will be borne by the customer.

5. Refund Process

Once the returned product is received and inspected at our warehouse, your refund will be initiated.
Refunds are processed within 7–10 business days after the product passes quality checks.
Refunds are made through the original payment method (credit card, UPI, wallet, etc.).

In some cases, refund timings may vary depending on your bank or payment provider.

6. Exchange Policy

Want to exchange instead of returning?

We offer one-time exchanges for:

Size changes (for products like clothing or accessories)
Replacement of the same product in case of damage

To exchange:

Follow the return initiation steps
Specify that you want an exchange in your email

If the product for exchange is out of stock, a full refund will be provided.

FAQs: Shipping & Returns

How can I cancel my order?

Orders can be cancelled before shipping by emailing us at support@srilohitha.com
Once shipped, you will need to request a return after receiving the product.

What should I do if my package arrives damaged?

Please refuse to accept damaged packages if the issue is visible.
If accepted and damage is detected later, email us within 24 hours with photographs.

Can I change my shipping address after placing the order?

Address changes are possible only if the order has not been shipped.
Contact us immediately after placing the order for assistance.

Will I be refunded the full amount?

Yes, if your return meets the eligibility criteria, you will be refunded the full amount (excluding shipping charges unless the fault is ours).

Contact Us

If you have any questions about shipping, returns, or anything else, please don't hesitate to contact us.

Email: support@srilohitha.com
Phone: +91-9948044035 (available Monday to Saturday, 10 AM to 6 PM IST)
Contact Form: [Visit our Contact Page]